FAQ Center
Answers to all your questions about hi887
From bonuses to deposits, identity verification, and mobile use — clear answers to everything, all in one place.
Whether you are new to hi887 or a returning player, having questions is completely normal. On this page we have compiled the most frequently asked questions about bonuses and offers, the deposit process, identity verification (KYC), the mobile gaming experience, and account management. If you do not find your answer here, reach out via our 24/7 live chat or email — we are always here.
Bonuses & Offers
No, the welcome bonus can only be claimed once per account. hi887 offers a 150% bonus on your first deposit, up to ৳15,000. Attempting to claim the bonus by opening multiple accounts from the same IP or device is considered a violation of the rules, so please play fair and use only one account.
Most slots and casino games at hi887 count toward wagering. However, not all games may contribute equally — some table games only contribute partially. Contact our support team before claiming a bonus to find out the contribution rate for specific games. Keep in mind that the 25x wagering applies to the bonus amount only, not the combined total of deposit and bonus.
Yes, if you want to cancel a bonus, let the support team know via live chat. However, any winnings earned from the bonus will be forfeited upon cancellation. Only the original amount you deposited will remain in your account. Think it over before making a decision.
Every bonus has a set expiry period, which is communicated when the bonus is issued. If the wagering requirement is not met within that time, the bonus and any associated winnings are automatically cancelled. Read the terms carefully at the time of claiming to be sure about the expiry.
Depositing ৳1,000 will add a 150% bonus of ৳1,500, giving you a total balance of ৳2,500. To meet the wagering requirement, you need to place bets equal to 25 times the bonus — that is ৳1,500 × 25 = ৳37,500. Once that is done, winnings earned from the bonus can be withdrawn.
Deposit Questions
After logging in, go to the Cashier or Deposit section and select Nagad as your payment method. Enter the amount, then send money from your Nagad app to the Nagad number shown on screen. Once you submit the transaction ID, the balance is usually added within a few minutes. If you run into any issues, contact live chat.
The minimum deposit amount at hi887 is ৳500 for every payment method. This applies to bKash, Nagad, Rocket, and bank transfer alike. Amounts below ৳500 will not be processed and may be returned.
hi887 does not charge any deposit fees of its own. However, bKash, Nagad, or Rocket may apply their own send money charges as per their respective policies. Standard bank charges may also apply for bank transfers. Check with your payment provider to confirm any such charges.
hi887 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank). All methods are secure and fast. Check the payment page for the latest available options.
Deposits can occasionally be delayed due to network issues. If your balance has not appeared after a short wait, contact live chat and share your transaction ID or a screenshot. Our team will verify and resolve the issue quickly. Never send the same amount a second time.
Identity Verification (KYC)
KYC verification is typically requested when you attempt to withdraw a large amount for the first time, or if unusual activity is detected on your account. Verification may also be requested at any time for security reasons. Having your documents ready in advance will save you trouble later.
This is an important security requirement. If the names do not match, it cannot be confirmed that the account is being operated by its rightful owner. This keeps financial transactions secure and helps prevent any fraudulent activity. Use your real name when registering — avoid nicknames or alternative spellings.
The KYC process keeps a player's account secure and acts as a safeguard against unintended fraud. If verification is not completed, withdrawals may be delayed or temporarily suspended. This process is in place for the player's benefit — completing it promptly allows you to continue playing without interruption.
Generally, a National ID (NID), passport, or driving licence is accepted. The document must be clearly readable and not expired. In some cases, a utility bill or bank statement may also be requested as proof of address. You will need to submit a photo or scan of the document.
Mobile Use
Yes, you can add the site to your home screen as a shortcut without installing a separate app. Open hi887.mom in Chrome, tap the three-dot menu in the top right corner, and select "Add to Home screen". The icon will then work just like a regular app.
Once your connection is restored, revisit the site and relaunch the game. Most games resume from where the round left off before the disconnection. The outcome of any active bet is saved on the server, so there is no need to worry about your balance. If you still have an issue, let live chat know.
Yes, the entire hi887 platform works fully on a mobile browser. Slots, live casino, cricket betting — all sections are adapted for phone screens. Using an updated version of Chrome or Safari will give you the best experience.
In most cases, clearing the browser cache will speed up page loading. In Chrome, go to Settings > Privacy and security > Clear browsing data and remove Cached images and files. Then reopen the site. If the problem continues, try updating your browser or switching to a different one.
hi887 works well on both Android and iOS smartphones and tablets. Full support is also available on Windows and Mac computers. If some games do not run properly on an older operating system, try updating your device or get advice from our support team.
Member Account
First, make sure your username and password are correct and that Caps Lock is off. If you have forgotten your password, use the "Forgot password" option. Repeated incorrect attempts may temporarily lock your account — in that case, wait a little while or reach out to live chat for help.
A username is generally made up of letters and numbers and cannot be changed once set, so choose carefully from the start. A password should be at least 8 characters long and ideally include a mix of uppercase and lowercase letters along with a number or special character. Avoid using simple passwords.
Logging in from a new device is completely normal. However, for security purposes, a verification code may sometimes be sent to your email or phone. If you are logged in on your own device, make sure to log out from other people's devices. It is best to avoid logging in over public Wi-Fi.
No, creating an account at hi887 is completely free. Register, make your first deposit, and enjoy the 150% welcome bonus. Keep in mind that only one account is allowed per person. Only those aged 21 or above may register.
For security reasons, changing contact information requires speaking directly with the support team. Send an email to [email protected] or reach out via live chat and verify your identity. Our team will assist you promptly.
Still have questions? We are always here
hi887's support team is available 24/7 in both Bengali and English — do not hesitate to get in touch whenever you need help.
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